Refund Policy
Pro is a one-time purchase. If you change your mind, you can ask for a refund within 14 days of buying it.
In effect since 1 October 2026
Who sells Pro
Pro is sold by Paddle.com, our Merchant of Record and reseller. Paddle takes the payment, issues the receipt and handles refunds, under Paddle's Refund Policy and the Paddle Buyer Terms.
Refunds within 14 days
You can ask for a refund for any reason within 14 days of your purchase. Request it at paddle.net: look up your order with the email address you paid with and choose to request a refund.
When a refund is issued, your access to Pro is removed. The money goes back to the payment method you paid with; how long that takes depends on your bank.
Billing errors and faulty products
If you were charged twice, or charged for a purchase you did not make, the wrong charge is refunded whenever you tell us.
If Pro is faulty or does not do what the pricing page says, you also have the remedies consumer law gives you where you live, which can include a refund. Nothing in this policy limits those rights.
No subscription
Pro is charged once. There is no renewal, and nothing to cancel.
Questions
Write to hello@poolplanner.app about any purchase or refund. We answer within five working days.
This policy was last changed on 1 October 2026.
Questions about this page go to Kocsmarszky Zsolt — hello@poolplanner.app.