Contact
PoolPlanner is made and run by one person. Write to the address below and you will get an answer from them rather than a ticket number.
Anything at all: a design that will not load, an account you cannot get into, a payment, a refund, or a correction to something the site claims. Answered within five working days, usually sooner.
Who operates PoolPlanner
Kocsmarszky Zsolt
1039 Budapest, Lukács György utca 18. 5/16, Hungary. An individual established in Hungary, which is also the postal address for anything that has to be sent on paper.
Before you write
Three questions come up often enough to have their own page, and each is answered more fully there than in a reply:
- Refunds and cancellation — Pro is one payment with a 30-day money-back guarantee, and there is no subscription to cancel.
- Privacy — What is collected when you sign in, who processes it, and how to have all of it deleted.
- Terms of Use — What the service is, and why a drawing it produces is not a construction document.
This page is in English only, as the terms, the privacy policy and the refund policy are. The rest of the site is published in every language listed at the foot of the page.